Mattress and Furniture Super Center's Customer Help Page
Help / FAQ Page is provided to our customers to address and answer
some of our customers' most frequently asked questions. Please read this page to answer any
of your questions.
But if you still have questions not addressed on this page, then call us at (813)242-9500
. GENERAL QUESTIONS ABOUT OUR STORE
Where are you located?
store is centrally located for the entire Tampa Bay area. We are
at 2719 E. Adamo Drive at 26th Street. We are located next door
to Ikea Home Furnishings and across Adamo Drive from Coppertail
Brewery. We are easily accessible from the Expressway, I-4, I-75
and if you get lost, simply call us and we will give you directions.
Where are your showroom hours?
store is open 7 days per week, 362 days per year. We are only
closed on Thanksgiving Day, Christmas Day and Easter; and our normal
hours of operations are as follows:.
Monday - Friday 10am - 7pm
Saturday 10am - 6pm
Sunday 11am - 6pm
If I cannot make it to the store, can I purchase online? Yes. We have an Online Store (Click Here)
that offers many of the items that we offer in-store.
always suggest visiting the Showroom since their are Manager Specials,
Daily Specials and Clearance Items that we cannot offer online.
But if you cannot visit, we offer
over 30,000 different options from Furniture, Mattress and Bedding,
Accessories and Home Decor through our WebStore. You can shop 24
hours a day - 7 days per week with credit card, debit card,
PayPal, PayPal Express, and even Financing.
Are all the sale items/discounted items New? Yes. We sell New Name Brand Furniture, Mattress and Home Decor. Each still packaged in the manufacturer original packaging.
We buy direct from the manufacturers, so all the items come from the manufacturer to our Tampa warehouse.
Are there warranties with your products? Yes.
Since our products are all new and from Name Brand Companies.
Most of these companies offer manufacturer warranties.
In addition, we offer a 4 Month Comfort Guarantee
on all the Mattresses and Mattress Sets that we sell (in
addition to the manufacturer warranty). With the 4 Month Comfort Guarantee
you can try-out your new mattress set for up to 4 months. Within
this time, you may return your mattress in exchange to a mattress more
suited to you. No restocking fees or Exchange Fees either. This one time exchange program allows
you to try the original mattress and then if too soft or too hard, you
may exchange it to insure you always get the perfect mattress for you. We understand that it is
very difficult to pick the perfect mattress by simply laying on it for
a few minutes in the store.
How Can you Offer Such Low Pricing?We
are a high-volume retailer for the largest name brands.
We take advantage of volume discounts and use
our large buying power to negotiate the lowest possible pricing for you.
What other Ways Do You Cut Costs?
are constantly trying to keep overhead low so we don't raise
our prices as much as competitors. We don't spend $1,000's on TV
Commercials or Radio Spots. We don't spend $1,000's on landscaping or
fancy window displays. We rely on providing great prices and wonderful
service; 'word of mouth' from our happy customers is our
advertisement. We consantly negotiate and renegotiate with
manufacturers for the very lowes possible price. We use our
volume buying power to qualify for bulk discount buys as well.
All these things combined, keep our costs low allowing us to
offer the Guaranteed Lowest Prices on New Name Brand Furniture,
Mattress and Home Decor.
Where is your warehouse if I want to pick up myself?
warehouse is attached to our store. No long drives to Brandon or
St. Petersburg like some of our competitors. You simply stop into
the showroom, our friendly front desk associates will give you a
'pick-up slip' that you then take to the end of our building which is
our warehouse. Our experienced warehouse workers will pull your
items from our warehouse, stack it onto your vehicle and we even
provide rope and tie it down for you. It is just that easy!
What are your warehouse pick-up hours?
Warehouse is open from 10 AM to 6:30 PM Monday through Saturday and limited pick-ups on Sunday from 11 AM to 5:30 PM.
I don't have a truck - do you offer Delivery?Yes.
There is a small delivery fee - but our fees are lower than our competitors. And unlike our Competitors, we
actually offer two types of deliveries to fit your needs and budget.
What Delivery Options do you offer? And is there a Delivery Charge or Delivery Fee?The first type is Full Delivery
and Setup of all items and the second type is our economical Delivery
Only. Full Delivery and Setup
service will deliver your items from our warehouse to your home.
The Delivery Technicians will open and inspect each piece,
assemble your items for you in the room of your choosing and will even
remove the boxes and packaging when finished. Our Economical Delivery Only
is for the budget minded. The Delivery Technicians will deliver
your items from our warehouse to your home. They will placed your
boxed/packaged items in the room of your choice for you. You can
unwrap and assemble your items yourself (most manufacturers even
include any tools needed to assemble, so all you may need is a
screwdriver. This allows you the option to choose the more
economical Delivery Only or the reasonably priced Full Delivery with
Setup - whichever works best for you. In addition, we also remove your old bedding for FREE on both types of Deliveries.
FINANCING, LAYAWAY AND PAYMENT OPTIONS
Do you offer Financing? Yes. We
actually offer several different financing options to suit most any need. We
offer Easy Financing with No Credit Needed Companies and we
also offer Traditional/Conventional Credit Check Plans. You can find information on these financing options here.
What other Payment Options do you offer?We accept most major credit cards, debit cards, personal checks and cash. We
also offer ONE YEAR FREE LAYAWAY. Come in to pick out your furniture and we
will write up an invoice locking in the price at the time of sale. If
the price goes up anytime during the year you are paying off the
layaway, you need not worry since your price is 'locked in'. Pay
at your own pace and once paid in full, you can arrange to pick-up your
items or have them delivered.
We offer an Online Payment Center
to pay layaway payments online from the comfort of your home.
WARRANTY OR DAMAGED ITEM QUESTIONS
Are there warranties with your products?Yes.
Since our products are all new and from Name Brand Companies, most offer manufacturer warranties.
What do I do if I recieve something was received damaged? Or what if I need to make a warranty claim?All items are new with warranties to guarantee you get
great furniture at Mattress and Furniture Super Center. Occasionally,
items will become damaged during shipping or maybe you have owned your
furniture for some time and it becomes damaged in some way.
Whenever a customer recieves
a damaged item or warranty claim, simply call and report it to the
store. Also, most of our competitors will advise you to contact the
manufacturer yourself. Our
knowledgable representatives will start notifying the manufacturer and
handle all the paperwork. Different manufacturers have
policies ranging from complete replacement or to send a technician for
faster resolution. We adhere to the manufacturers' policies and
procedures to insure all our customers have great products and service.
note, we are not computerized - manufacturers require you to
provide a copy of your invoice reciept. Please have invoice
reciept with you when reporting any issue. If you have misplaced your
copy, notify us and we may be able to assist you depending on length of
time that may have passed from your purchase date.
What does the store mean when they say they are sending out a technician?Different manufacturers use different procedures to insure warranty claims are processed quickly as possible.
Some manufacturers simply require we exchange the item and return the exchanged item back to them. Many
manufacturers require a 3rd Party Technician to inspect the furniture
before replacing. This is to save time for the customer. For example; If
a dresser drawer is damaged, sending a dresser replacement by
semi-truck could take a week or two. But if only a drawer, the
factory can ship a drawer to the tech in days - allowing for a
quicker resolution. If a full dresser replacement is needed, the
dresser is shipped immediately once the tech visits.
Please check with the store for your particular
Do you offer additional extended warranties and protection plans?Yes.
We have a program with a national service company that will
provide additional protection over and beyond standard manufacturer
warranties. These programs vary depending on the type of
furniture you intend to cover with their great plans.
SPECIAL ORDERS AND CUSTOM ORDERS
How Long Does Special Orders/Custom Made Items Take? We stock 1,000's of Items, but if you choose, we can order Special Orders and Custom Orders.
Timeframes vary depending on distance from manufacturer and mode
of transport. Commonly most special orders arrive within a
generic timeframe of 1 1/2
to 3 1/2
weeks from date of purchase. Please ask your salesperson at time of purchase
about timeframes for the manufacturers and items you chose.
Do You Charge Extra for Special Orders?You
pay what is on the Price Tag and nothing more for Special Orders.
Many competitors do charge additional fees, but we do not.
MORE TO COME... CHECK BACK OFTEN...
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and Mattress Man™
proprietary property of Mattress
and Furniture Super Center 2012-2019
dba Mattress and Furniture Super Center and Furniture
Mattress Outlet licensed to DMS Sales, Inc. 2012-2019
E. Adamo Drive